A north‑Toronto casino has been hit with a $350,000 penalty after permitting an unscheduled after‑party on its gaming floor without proper risk assessment or controls. Ontario’s Alcohol and Gaming Commission determined that the event violated multiple standards, exposing patrons to safety hazards and operational lapses.
On 27 September 2024, an electronic dance music event held in the adjacent theatre overflowed into the Great Canadian Casino Resort Toronto. The artist and more than 400 guests were allowed onto the active gaming floor for an impromptu performance, mingling with table games and slot machines. The AGCO noted widespread intoxication, disorderly behaviour and several serious incidents including alleged assaults, drug overdoses and acts of public indecency, which prompted the need for additional police and emergency services beyond those initially engaged.
Casino security struggled to manage the crowd, and eyewitnesses reported at least one person climbing onto a slot machine—a clear indicator of inadequate control. Furthermore, the operator failed to report the disturbances and non‑compliance to the AGCO in a timely manner, breaching mandatory notification protocols.
The $350,000 penalty addresses core areas of regulatory failure, including incident reporting, employee training, and disturbance management. The breakdown of fines under specific AGCO standards totals $350,000: $125,000 for failure in incident reporting, $100,000 for insufficient staff training, and $125,000 for inadequate removal of disruptive individuals.
Dr Karin Schnarr, CEO and Registrar of the AGCO, emphasised that casino operators bear “a fundamental duty to control their gaming environment,” and that the breaches in this case “compromised the safety of patrons and the security and integrity of the gaming floor”.
This disciplinary action follows two other fines earlier in the year involving the same casino. In April, a fine of $120,000 was imposed over alleged dealer‑patron cheating, followed by a $51,000 penalty in May for permitting under‑age gambling. The cumulative $521,000 in penalties has placed significant pressure on the casino’s compliance operations.
In response to the latest ruling, a casino spokesperson stated that they “respect the AGCO’s decision and fully acknowledge its role in setting and enforcing the standards that guide the gaming industry in Ontario.” The spokesperson confirmed steps have been taken to “impose multiple compliance safeguards” and that the organisation remains “firmly committed to the highest standards of accountability”.
The operator has 15 days to appeal the penalty to the Licence Appeal Tribunal, an independent adjudicator under Tribunals Ontario.
The episode highlights growing regulatory scrutiny of casino operations in Ontario, where the AGCO has intensified enforcement around compliance, security, and patron safety. Of particular concern is the practice of staging entertainment directly on gaming floors—a strategy that offers commercial benefits but raises questions about operational risk and regulatory compliance.
While the casino industry in the province has embraced entertainment to attract patrons, regulators are signalling zero tolerance for activity that compromises the regulatory framework underpinning gambling operations. This incident, alongside recent penalties, marks a sharper enforcement posture aimed at reinforcing the integrity and safety of gaming venues.
The casino’s upcoming appeal will be closely watched, not just by local operators, but by industry stakeholders across the province. The outcome may determine whether the AGCO’s heightened enforcement approach becomes a sustained trend or remains an isolated intervention.